Operational Audit Service -Small Org

A light-touch assessment of the organization’s foundational structure.

Includes:

• Bylaws (age, clarity, legal compliance)

• Board policies (COI, whistleblower, document retention)

• Board meeting minutes (compliance + consistency)

• Committee structure and responsibilities

• Annual compliance calendar (missing or incomplete?)

Deliverable: A simple grid:
✔ in place
⚠ outdated
❌ missing

2️⃣ Financial Operations Review (not bookkeeping itself)

Not redoing the books — checking the system that supports them.

Includes:

• Chart of Accounts structure

• Class/function usage

• Grant tracking approach

• Reconciliation process

• Internal controls

• Segregation of duties

• Who approves what and how

Purpose: Identify risk, gaps, and inefficiencies BEFORE an audit or funder notices.

3️⃣ People & Workflow Assessment

This is always where small orgs break down.

Includes:

• Staff roles & responsibilities clarity

• Are job descriptions aligned with reality?

• Actual workflow mapping (intake → service delivery → follow-up)

• Communication breakdown points

• Staff onboarding/offboarding processes

• Burnout indicators in operational workload

• Capacity gaps

Deliverable: A workflow map with red flags marked.

4️⃣ Technology & Digital Infrastructure Review

The “How many platforms are you paying for and who even logs in?” review.

Includes:

• Software inventory (CRM, QBO, EHR, email, scheduling, project mgmt)

• Access permissions

• Data security practices

• Redundant or unused tools

• Integration opportunities

• Google Drive organization (or disaster)

Deliverable: Tech consolidation recommendations + cost savings.

5️⃣ Compliance & Risk Snapshot

High-level, no-panic, no-blame review.

Includes:

• State & federal basic requirements (ORS 65, IRS)

• Grant compliance red flags

• HIPAA/PHI (if applicable)

• Safety & incident reporting

• Contractual obligations

• Staff trainings due or expired

This identifies funding risk, not just legal risk.

6️⃣ Program Operations Review

A reality-check on whether programs run as intended.

Includes:

• Program SOPs

• Documentation practices

• Client communication workflow

• Data collection & outcome tracking

• Service delivery bottlenecks

• Staff safety considerations

Deliverable: A list of quick fixes + longer-term redesign options.

7️⃣ Fundraising & Development Systems Review

Not donor strategy — infrastructure.

Includes:

• CRM configuration (DonorPerfect, Little Green Light, etc.)

• Gift acknowledgment process

• Event revenue tracking

• Restricted vs unrestricted handling

• Donor segmentation

• Annual fundraising calendar

Purpose: Find missing revenue and prevent donor slippage.

8️⃣ Policies & Procedures Snapshot

A short checklist showing which core policies exist and which do not.

Examples:

• Financial policies

• Procurement

• Travel

• Gift acceptance

• Safety

• Email/tech use

• Data privacy

• Hiring & HR

9️⃣ Operations Health Score + Prioritized Recommendations

A 1-page “Operations Health Scorecard” across categories with:

• Green = Good

• Yellow = Needs attention

• Red = High risk

  THEN:

  • Top 5 priority fixes (no more than 5)\

  • Quick wins (under 2 hours)

  • Longer-term improvements (1–6 months)

  Pricing Range

  $1500 – $2,00 for small orgs (<$500k budget)

  $2500 – $4,000 for $500k – $2M

  $5,000 – $7,000+ for anything larger or more complex